Data Deletion
How to submit a request
- Email contact@rxscantechnologies.ca.
- Use the exact subject: Data deletion request – RxScan Guide.
- Provide only the available information needed to locate the report.
Details that can help locate a report
- approximate analysis or submission date and time;
- device model;
- language used in the Application;
- report or analysis identifier, if displayed;
- any other minimal helpful detail.
Do not attach a new medication-list photo or send a health insurance number, medical record number or other medical identifier. If the supplied details cannot distinguish the report, RxScan Technologies Inc. may ask for the minimum additional clarification needed.
What will be processed
RxScan Technologies Inc. confirms receipt by email, searches for data that can reasonably be associated with the supplied details, and deletes the locatable report copies and associated data under its control. The outcome, or inability to locate a report, is confirmed by email.
Some data may be retained only when required by law or when necessary to establish, exercise or defend legal rights, prevent fraud or protect system security. Any applicable retention is limited to what is necessary.
Data stored only on the device
RxScan Technologies Inc. cannot remotely erase photos, results, preferences or reports stored only on your device. You can turn off “Improving RxScan Guide” in the Application to delete pending local reports and prevent new submissions. You can also clear the Application's data in device settings or uninstall the Application.
Learn more
Read the RxScan Guide™ Privacy Policy for details about data handling and retention.